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Improving Your Access to U.S. Census Bureau Data: Two New Features on

CENSUS Directors Blog - Tue, 01/06/2015 - 21:21

Written by: John H. Thompson

Recently, we rolled out two exciting new features on — a better search engine and a new version of QuickFacts. Since the launch of in 1994, the Internet has changed a lot. In an age of instant communication and 24/7 information sharing, our users want anytime, anywhere access to timely and relevant statistics. The Census Bureau is committed to making the statistics that define our growing, changing nation more accessible than ever before. Through these features, the Census Bureau is increasing the availability and usefulness of the statistics we collect from the American public.

searchOur new “smart search” not only provides the statistics you are looking for directly on the search page, but also shows visualizations of popular search topics and links to related information. You can now get statistics from multiple Census Bureau data sources on popular topics such as income, poverty and population.

For example, if you search for “California population,” the latest state population statistics, tables and visualizations will appear.  You’ll also see other statistics about California that you might be interested in, such as median household income or total housing units. You can filter search results by images and videos as well.

Our search function now also includes NAICS (North American Industry Classification System) codes, making business information easier to access. Business leaders will instantly find information essential to their industries.

Based on customer feedback, we’ve also released a completely reimagined QuickFacts site, available in beta at Prior to this revamp, the QuickFacts application had been virtually unchanged since its launch in 2000. This new version maintains the original ease of use but also includes many improvements, like fully interactive, customized tables that let you view statistics for up to six locations side by side. Want to view data on a map instead of a table? Now you can.

We’ve also added charting, social media sharing, and type-ahead search. Now you can just enter your desired location and QuickFacts does the rest. And it’s not just functionality that’s new — for the first time, QuickFacts includes profiles for townships, as well as locations in Puerto Rico.

These features are just the latest in the Census Bureau’s digital transformation effort, developing new tools using the latest technologies. We’ve made major upgrades to so that our almost 50 million annual visitors can more easily find the information they want. We also created an application programming interface (API), three mobile apps and several interactive data tools.

We hope you’ll try out our new smart search and QuickFacts beta. Tell us what you think online or via email at We think you’ll really like what you see.quickfacts

Everything You Want to Know About the Census Bureau Is Just a Phone Call Away

CENSUS Directors Blog - Sat, 12/20/2014 - 01:53

Written by: John H. Thompson

As you might have seen on Twitter, on Tuesday I took a tour of the call center at U.S. Census Bureau headquarters — and even answered a few calls myself. The call center — in addition to our facilities in Jeffersonville, Ind.; Tucson, Ariz.; and Hagerstown, Md. — is one of our agency’s major hubs for answering and tracking questions and concerns from the American public. In a world of instant communication, our customers expect an immediate response to their questions. Our call center staff is here to give real-time answers over the phone, online chat and email.

During my “shift,” I took a call from a college freshman, who asked me what students should know about the Census Bureau. I told him that the data we collect are extremely important to our nation and is used for creating legislative districts, congressional apportionments and funding allocations – and also that the Census Bureau is always hiring in lots of disciplines!

During my “shift,” I took a call from a college freshman, who asked me what students should know about the Census Bureau. I told him that the data we collect are extremely important to our nation and is used for creating legislative districts, congressional apportionments and funding allocations – and also that the Census Bureau is always hiring in lots of disciplines!

So, what kind of questions does the call center get? Many questions are about our censuses or surveys — in fact, our centers in Jeffersonville, Tucson and Hagerstown are dedicated to communicating with survey respondents. Often, people have never heard of the census or survey that has just arrived at their home or business. I talked to one respondent to the American Community Survey, who wanted to make sure the survey wasn’t a scam. I was happy to reassure her that it was legitimate and important — her responses will provide data that federal, state and local leaders use to plan for things like roads, schools and hospitals.

The call center here in Suitland, Md., also answers all kinds of data questions. County and local officials call to ask about their municipality’s official population count. Researchers ask for information on a wide range of topics, from income to housing to international trade. During my visit, I saw one call center employee answer a chat question about how to appropriately cite information from

In addition to helping callers, the call center also helps the Census Bureau by reporting on the questions and data requests they receive. By listening to callers’ feedback, we can make improvements to our mailed materials and website to help the public find the information they need quickly and easily.

The Census Bureau spends a lot of time reaching out to the public to encourage them to fill out our censuses and surveys, and to ensure they trust that we will protect the information that they provide. When someone contacts us, a call center employee is often the first and only Census Bureau employee they interact with— and I’m proud of the good impression that our employees make. No matter what your question for the Census Bureau is, our call center staff are standing by and ready to answer it.


Census Bureau Headquarters in Suitland, Md. 1-800-923-8282 Monday – Friday: 8 a.m. to 5 p.m. ET Email and chat at Monday – Friday: 8:30 a.m. to 5 p.m. ET

If you have been contacted about a survey or census and want to verify that the person who called you is a Census Bureau employee, have a question about a survey form you received, or need to return a call about one of our surveys, please call one of the centers listed below.

Hagerstown, Md. Telephone Center 1-800-392-6975 Monday – Friday: 9 a.m. to 9 p.m. ET Saturday: 9 a.m. to 7 p.m. ET Sunday: 11 a.m. to 9 p.m. ET

Jeffersonville, Ind. Telephone Center 1-800-523-3205 Monday – Saturday: 7 a.m. to 9 p.m. ET Sunday: 11 a.m. to 9 p.m. ET

Tucson, Ariz. Telephone Center 1-800-642-0469 Monday – Friday: 6 a.m. to 10 p.m. MT Saturday: 7 a.m. to 7:30 p.m. MT Sunday: 9 a.m. to 10 p.m. MT

TDD/TTY 1-800-877-8339


Using Data to Understand and Combat the Spread of HIV/AIDS

CENSUS Directors Blog - Tue, 12/02/2014 - 02:56

Written by: John H. Thompson

Today is World AIDS Day, an annual opportunity for people around the world to unite against HIV/AIDS, to support those who are living with HIV and to commemorate those who have died. The Joint United Nations Programme on HIV/AIDS (UNAIDS) estimates that in 2013, 35 million people worldwide lived with HIV, and there were about 1.5 million AIDS-related deaths.

Map showing Total Population and Population Missing Due to HIV/AIDS Epidemics: 2012 (For Africa)

The HIV/AIDS pandemic has affected the populations of many countries. The 10 countries selected in the above image have suffered the combined loss of more than 14.5 million people.

Tracking and compiling data are important elements in understanding and combatting the spread of HIV and AIDS. The Census Bureau has tracked key data relating to HIV and AIDS for many years. In 1987, we created the HIV/AIDS Surveillance Data Base in collaboration with the U.S. Agency for International Development, and it continues to be supported with funding from the President’s Emergency Plan for AIDS Relief.

Today, the Data Base contains over 164,000 records from more than 14,900 sources, with more added every year. It is a major compilation of HIV prevalence and incidence data. In fact, the Data Base is the most comprehensive resource of its kind in the world, and includes records for all countries and areas with a population of at least 5,000, with the exception of North America (including the United States) and U.S. territories. These records help identify patterns in the spread of infection, which can assist decision-makers, academics and healthcare professionals who conduct research to help end the HIV/AIDS pandemic.

Researchers at the Census Bureau also use data to assess the impact of increased mortality due to HIV. Using pregnant women’s HIV infection rates, they can estimate and project the prevalence of HIV infection and mortality rates at a national level. Census Bureau population estimates and projections that incorporate the effect of HIV/AIDS are now available for more than 50 countries.

Information about the HIV/AIDS epidemic and impacts on population is critical for decision-makers in developing countries, program planners and the international development community. I am proud of the Census Bureau’s history of collecting, analyzing and publishing data that can help in efforts to diminish the spread of this disease.

Happy 25th Anniversary, TIGER

CENSUS Directors Blog - Thu, 11/20/2014 - 21:49

By John H. Thompson

When you think of the U.S. Census Bureau, you probably think of surveys and statistics. But did you know that geography is also a big part of our work? Geography plays an important role in creating surveys and collecting data, and it provides meaning and context for our statistics. The Census Bureau conducts research on geographic and address topics, makes reference maps to support censuses and surveys, and creates tools to visualize geographic and statistical data.

The Census Bureau’s history of mapping population data dates back to the 1860s. Under the direction of Census Superintendent Francis Amasa Walker and Chief Geographer Henry Gannett, the Bureau produced the Statistical Atlas of the United States, a landmark publication that contained innovative data visualization and mapping techniques.

Blog_IMG1A century later, the Census Bureau was a leader in the early development of computer mapping. In the 1970s, James Corbett of the Statistical Research Division devised a system of map topology that assured correct geographic relationships. His system provided a mathematical base for most future Geographic Information Systems (GIS) work and helped spark the development of computer cartography.

However, at that time, the Census Bureau still relied heavily on paper maps. Census Bureau geographers and cartographers used some computer-scanned mapping files, covering about 280 metropolitan areas, to create paper maps for enumerators to use. For the rest of the nation, paper maps came from a variety of sources, varied in quality and scale, and were quickly outdated.

Finally, in preparation for the 1990 Census, the Census Bureau, in collaboration with the U.S. Geological Survey, developed the first nationwide digital map of the U.S., Puerto Rico and other territories called the Topologically Integrated Geographic Encoding and Referencing (TIGER) database. As a national digital map, TIGER contains all of the geographic features — such as roads, railroads, rivers, and legal and statistical geographic boundaries — that are necessary to support the Census Bureau’s data collection and dissemination programs. I was a Census Bureau employee when TIGER debuted, and I still remember the excitement surrounding it. It was hugely innovative and represented an exciting step forward in the way we collect data.Blog_IMG2

Over the past 25 years, TIGER has evolved into a dynamic mapping system that helped catapult the growth of the GIS industry and improve Census Bureau data products. Today, TIGER is updated annually and available for free download. It provides the nation with a valuable set of geographic information that anyone can use — including businesses, government, nongovernmental organizations and the public. Every state and local government has the capability to create its own GIS with our small-area census data.Blog_IMG3

The Census Bureau’s history is one of innovation. From the Hollerith tabulating machine to the use of UNIVAC I and the development of TIGER, we have made significant technological advancements — and we will keep on doing so. As the 2020 Census approaches, we are continuing to improve TIGER each year in order to deliver the most timely and reliable statistics.

Happy anniversary, TIGER!


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